You will present the dog for boarding in a clean and groomed condition and with up-to-date vaccinations, de-flea, and anti-worming treatments.

You will need to supply the necessary dog food, medication and treats for the duration of the stay. If additional food or treats are required during their stay, you agree, upon presentation of a receipt, to refund your home carer.

You will need to supply the necessary leads, harnesses and collars for the duration of the stay.  Please ensure there is a harness suitable for restraint in a vehicle.  If any additional leads, harnesses or collars are required during their stay, you agree, upon presentation of a receipt, to refund your home carer.

You agree that if you instruct TLC Dog Walking to exercise your dog off the lead you accept full liability for any loss or damage caused because of your dog being off the lead. If your dog attacks a person or a dog or if they are involved in a fight with another dog/person causing any damage or injury you agree to be responsible for any losses incurred including payment of veterinary fees or any medical treatment required.

We are unable to accept bookings for a dog subject to the terms of the Dangerous Dogs Act 1991 or any other dogs with aggression problems towards other dogs and/or people.

Reasonable efforts will be made to contact you in the event of an emergency. However, TLC Dog Walking reserves the right to make decisions regarding your dog's health provided it is always acting in the best interests of the dog and on the advice of a veterinary surgeon. If your dog becomes unwell, has an accident, or injures himself/herself or seems to be in any type of pain, we might need to take him/her to a veterinary surgeon, and you agree to be responsible for payment of all the veterinary fees incurred.

You undertake to make full disclosure of any quality or characteristic which might make your dog not suitable for home boarding, including, but not limited to behavioural or health problems, anti-social behaviour including aggression, incontinence/lack of house-training or excessive loud barking/whining. Failure on your part to disclose any matter which might render the dog unsuitable for home boarding will be deemed a material omission amounting to a fundamental breach of this agreement. You will also be liable for additional costs if TLC Dog Walking experiences difficulties due to failure to disclose in the booking form any matter that would be accepted as reasonably unsuitable for home boarding.

All deposits are due at the time of booking. Your booking can only be confirmed when both the deposit and the signed booking form have been received. TLC Dog Walking is not able to keep bookings open for more than 10 days so bookings will be released.

You understand that the booking fee to TLC Dog Walking is non-refundable.

You agree to our Cancellation Policy.

You agree that in the unlikely event of your dog’s carer being no longer available due to exceptional personal circumstances, you will be contacted by TLC Dog Walking and where possible an alternative suitable carer will be offered. TLC Dog Walking shall do the utmost to assist the owner in finding alternative carers but shall not be liable for any consequential losses arising out of the owner not being able to secure an alternative.  Please see our Reallocation Policy.

You agree that all repeat bookings or otherwise are channelled and booked through TLC Dog Walking. As a client of TLC Dog Walking booking service, you accept that your dog’s independent carer whom you were introduced to by TLC Dog Walking must not be approached by yourself to accept a direct booking from you without also going through TLC Dog Walking. You also agree that you will not accept any offer of a stay from any of our carers without having booked through TLC Dog Walking. Termination and exclusion from using our booking service without re-fund may result and an introductory fee being made due payable to TLC Dog Walking by the carer.

The TLC Dog Walking site and services are intended solely for persons who are 18 or older. Any access to or use of our site or services by anyone under 18 is expressly prohibited. By accessing or using the Site you represent and warrant that you are 18 or older.

Any damages caused by your dog to your independent carer’s home or possessions other than reasonable wear and tear will be paid for by you directly to your dog’s carer on your return.

You must inform your boarder of an issues your dog may have with other animals, such as other dogs, cats, birds etc as most of our boarders have other animals in their house.

We will walk your dog for a minimum of 2 hours per day unless they are not capable of this/old enough for this.

Your dog will be boarded in a home environment.

We are insured for any injury that your dog may receive due to being with us.

You agree to our Lost Dog Policy.

Please contact your home carer the day before you go away to ensure everything is sorted for the stay.

We have a Council Licence stating that we can board dogs and can leave them alone for up to 3 hours while we walk other dogs/ do other things.

We will collect your dog between 8am and 10.30am so we can get them well exercised and settled ready for the first night.

We will return your dog between 4pm and 7pm after their daily exercise when it is convenient for the home carer.

If you prefer to drop them off and collect them, this will need to be in hours suitable for your home carer.

We will care for your dog like it is our own.